Data Protection

The Data Protection Policy employed by TIMESWITCH UK has been developed as an extension of our commitment to combine the finest quality services with the highest level of integrity in dealing with our clients, candidates, suppliers, associates and staff. The Policy guides how we collect, store and use information about individuals and organisations. It will be continuously assessed against new technologies, business practices and the changing needs of everyone we deal with.

Our Data Protection Policy recognises two kinds of personal data that deserve different levels of protection:

  • Personally-Identifiable Information includes, for example, e-mail addresses, billing information, employment status and 'click stream' data that tracks visitor activity on a Web site or online service.
  • A subset of that category, Sensitive Data, deserves additional safeguards. Sensitive Data includes, by way of example, Clients’ confidential data, individuals’ home telephone numbers, Bank Account, Income Tax and National Insurance numbers, interview notes, CV’s, etc. If your relationship with us includes providing TIMESWITCH UK with Sensitive Data, we will protect that information with extra care. We will not distribute Sensitive Data outside of TIMESWITCH UK , if you so request, and will give you the chance to opt out of sharing this information within our own organisation.

TIMESWITCH UK collect Personally-Identifiable Information and Sensitive Data only when there is a legitimate business need to do so.

Our Policy provides the following:

  • Notice: We will inform you about why we are collecting Personally-Identifiable Information and how we intend to use it. We need to collect and store your name, address, and other basic Personally-Identifiable Information, for example, to provide you with the service you requested, as well as for billing purposes. This information also enables us to develop and customise services better to meet your needs and preferences and to bring to your attention job etc. opportunities from TIMESWITCH UK and occasionally other sources that may be of interest to you;
  • Opt Out: From time to time, we are approached by companies and organisations that have a product or service that we believe may be of interest to you. We may share your Personally-Identifiable Information with these companies in an effort to help you find these resources. We will, however, always gain your permission before disclosing Personally-Identifiable Information to third parties that are not affiliated to TIMESWITCH UK ;
  • Security: We will maintain appropriate safeguards to ensure the security, integrity and privacy of your Personally-Identifiable Information;
  • Review and Correction: We are continuing to enhance our procedures to enable you to review and correct, upon request, the Personally-Identifiable Information we collect from you. Currently, we need you to make such a request in a manner that can be verified;

TIMESWITCH UK will not sell personal data in any form, including mailing lists. All its data are for internal use only: clients only discover candidates' identity when they give permission. From time to time TIMESWITCH UK conducts surveys on market trends, pay levels etc. Individual responses are never published or revealed - only summarised data are released.

TIMESWITCH UK will continue to oversee implementation of and compliance with our Policy and will adapt the Policy to reflect changes in technology and the expectations of everyone we deal with. To ensure that we are following our stated Policy, we also conduct periodic and random audits of our Web sites and other systems.

The TIMESWITCH UK Data Protection Policy has been developed out of respect for the privacy preferences and choices of our candidates, suppliers customers, associates and staff. We have established procedures to ensure that every reasonable effort is made to address your concerns. If you have any questions or comments on TIMESWITCH UK and its data protection policy please contact one of our Directors. If you have a complaint about our handling of data, you have the right to involve the Information Commissioner - but please inform us first, preferably by e-mail to, so that we may have the opportunity to address any issues directly with you.

Equal Opportunities

We are an equal opportunities employer.
We actively support and implement equal opportunities in employment and oppose all forms of unlawful or unfair discrimination. We believe it is the duty of everyone to accept personal responsibility for the practical application of the equal opportunities policy.

As a responsible employer, TIMESWITCH UK takes active steps to ensure everyone we come into contact with is treated equally, fairly and with respect.
The company monitors the ongoing application of the equal opportunities policy and reviews it on a regular basis.

Quality Policy

It is the policy of TIMESWITCH UK (TIMESWITCH UK) to delight its customers and all who come into contact with TIMESWITCH UK with excellent quality of service, operations and results. This level of delight and satisfaction is achieved through reaching the best levels of communication and understanding possible between all stakeholders in the business.

Quality levels are monitored and an independent, externally managed process of continuous quality improvement is in place. The results of this process are communicated to clients and TIMESWITCH UK staff on a regular basis. It is acknowledged that quality is the responsibility of everyone at TIMESWITCH UK provides systems and training to enable the full potential of each employee and associate to be reached. It is the active participation and understanding of all staff, which enables TIMESWITCH UK to maintain and improve its high level of commitment to client, focused success.

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